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shipping & returns

SHIPPING

Do you offer free shipping?
Yes, we offer free shipping on all orders over $150. For orders under $150, we charge a $9 shipping fee.

How will my order ship?
All orders will be shipped by either FedEx or UPS ground service. We do not offer expedited shipping at this time.

How soon will my order ship?
We know you want your new tableware ASAP. Your order will ship out within one business day.

When will I receive my order?
Once it ships, it will arrive to you within 3-7 business days. Trust us, it will be worth the wait.

Do you ship internationally?
Sorry, but we do not currently offer international shipping. Hopefully one day!

Do you ship to Puerto Rico, Hawaii, and Alaska?
At this time, we only ship to destinations within the contiguous 48 states.

Do you ship to PO boxes?
At this time, we are unable to ship to PO boxes.

I’d like to send my order as a gift. Do you gift wrap?
Not at this time, but our boxes are beautiful enough to give as a gift and we are happy to include a gift messahe.

 

RETURNS & EXCHANGES

What is your return policy?
We accept unused, undamaged product returns in their original packaging within 30 days of purchase.

Do you offer free return shipping?
All returns will incur a $9 charge to cover restocking fees at our warehouse.

How do I return an item?
Send an email to hello@rigbyhome.com with your order number and the items you would like to return. We will send you a return shipping label and instructions.

I received my item as a gift, can I return it?
We can’t offer a refund for a gifted item, but we are happy to offer you store credit for the full order value. Contact hello@rigbyhome.com to initiate your return for a store credit.

Can I exchange an item?
At this time, we do not offer exchanges. Contact hello@rigbyhome.com to return your order and then place a new order for the items you’d like.

What happens if my order arrives damaged?
Send us an email at hello@rigbyhome.com with a picture of the damaged items and we will gladly replace them.