Shipping: We offer free shipping on all orders over $150. For orders under $150, we charge a $9 shipping fee.
Returns: We happily accept unused, undamaged product returns in their original packaging within 30 days of purchase. To return an item, send an email to firstname.lastname@example.org with your order number and the items you would like to return. We will send you a return shipping label and instructions.
How will my order ship?
All orders will be shipped by either FedEx or UPS ground service unless you select an expedited shipping option at check out.
Do you offer expedited shipping?
We do! At checkout you can select either 1 day or 2 day air. Your shipment will be shipped via FedEx or UPS.
How soon will my order ship?
We know you want your new tableware ASAP. Your order will ship out within one to two business days.
When will I receive my order?
Once it ships, it will arrive to you within 3-5 business days if your shipping destination is in the northeast, southeast or midwest. If your destination is in the southwest or on the west coast, your order will arrive within 5-10 business days. Trust us, it will be worth the wait.
Do you ship internationally?
Please email email@example.com to inquire about shipping charges to your international destination.
Do you ship to Puerto Rico, Hawaii, and Alaska?
Please email firstname.lastname@example.org to inquire about shipping charges to your destination.
Do you ship to PO boxes?
At this time, we are unable to ship to PO boxes.
I’d like to send my order as a gift. Do you gift wrap?
Not at this time, but our boxes are beautiful enough to give as a gift and we are happy to include a gift messahe.
RETURNS & EXCHANGES
What is your return policy?
We accept unused, undamaged product returns in their original packaging within 30 days of purchase.
Do you offer free return shipping?
All returns will incur a $9 charge to cover restocking fees at our warehouse.
How do I return an item?
Send an email to email@example.com with your order number and the items you would like to return. We will send you a return shipping label and instructions.
I received my item as a gift, can I return it?
We can’t offer a refund for a gifted item, but we are happy to offer you store credit for the full order value. Contact firstname.lastname@example.org to initiate your return for a store credit.
Can I exchange an item?
At this time, we do not offer exchanges. Contact email@example.com to return your order and then place a new order for the items you’d like.
What happens if my order arrives damaged?
Send us an email at firstname.lastname@example.org with a picture of the damaged items and we will gladly replace them.